Refund Policy

We offer a 30-day return policy. You have 30 days from the date of delivery to request a return.

Eligibility

To be eligible for a return:

• Item must be unused and in original condition

• Item must be in original packaging

• Proof of purchase is required

Returns

To initiate a return, contact us at:
support@frauxe.com

If your return is approved, we will provide instructions for returning your item. Items sent without prior approval will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue.

Non-Returnable Items

We do not accept returns for:

• Sale items

• Gift cards

• Custom or personalised items

Exchanges

To exchange an item, please return the original item and place a new order.

EU Customers

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days without providing a reason.

Refunds

Once your return is received and inspected, we will notify you of approval.
If approved, refunds are issued to your original payment method within 5–10 business days.

If you have not received your refund after 15 business days, please contact us at:
support@frauxe.com